Online bookshop general terms and conditions


The general terms and conditions of the Založba ZRC online bookshop are drawn up in accordance with Consumer Protection Act (ZVPot), Personal Data Protection Act (ZVOP-1), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of Such Data, and Electronic Communications Act (ZEKom-1).

The purchase order is binding on the Založba ZRC online bookshop and on the buyer and has the character of a contract. The purchase order and the invoice are stored on the bookshop premises. Založba ZRC is not responsible for any loss that may be caused by the interruption, change, removal, or inaccessibility of services in the system of electronic commerce.

Online sales are implemented by ZRC SAZU, Novi trg 2, 1000 Ljubljana, TIN.: SI38048183, registration no.: 5105498000.


The contract is concluded between the buyer and:

Znanstvenoraziskovalni center
Slovenske akademije znanosti in umetnosti
Novi trg 2, Ljubljana
Registration no.: 5105498000
VAT ID no.: SI38048183
Bank account: SI56 0110 0603 0347 346
Banka Slovenije, Ljubljana
IBAN: SI56 01100-6030347346

The general terms and conditions govern the operations of Založba ZRC, the rights and obligations of the buyer and the online bookshop, and the business relationship between Založba ZRC and the buyer. The buyer is subject to the general terms and conditions applicable at the time of making an online purchase.

The Založba ZRC online bookshop undertakes to provide the buyer with the following information:

  • Contact data for effective communication and complaint handling (telephone, email),
  • Information on essential characteristics of goods and services, respectively, from the online bookshop offer,
  • Product prices, including VAT, and delivery costs per order, including VAT,
  • Payment and delivery methods,
  • Product accessibility within a reasonable period,
  • Data on the duration of the online bookshop offer,
  • Information on the right to withdraw from the contract and to return goods.

1. Prices

Prices on our website are expressed in Euros (€), including VAT. Delivery costs are not included. Prices and special deals (discounts, etc.) are applicable at the time of placing an online order and remain valid until changed. The only valid document is the original invoice that the buyer receives on payment or delivery (in PDF or XML format, or in printed version), pursuant to the general terms and conditions published on our website and confirmed on placing the order.

Due to the nature of online commerce, the bookshop offer is updated and changed as necessary.


2. Shipping costs

Shipping costs for Slovenia:

The ordered items are shipped via the national postal service Pošta Slovenije. Postage charges amount to €3.40 per order. No postage charges will be added to orders of €90.00 and more. If the buyer chooses to pay on delivery, Pošta Slovenije charges a transfer fee in the fixed amount of €1.05 (for orders of up to €98.00) and 1.07% (for orders between €98.00 and €501.00).

International shipping costs:

  • EU and other European countries: €15
  • The rest of the world: €25

3. Payment methods

3.1. Cash on delivery (only in Slovenia)

The ordered publications are paid on delivery to the carrier of Pošta Slovenije. Pošta Slovenije charges the buyer a transfer fee (UPN form) in the fixed amount of €1.05 for orders of up to €98.00. This method of payment only applies to buyers with a delivery address in Slovenia.

3.2. Prepayment

Once you submit your order, you will be sent a proforma invoice to your email. Založba ZRC will process the order after receiving the payment to its bank account or after receiving the proof of payment.

3.3 Credit cards, electronic payments

Our website enables electronic payment and credit card payment via Paypal.

Until the purchase price is paid in full, the goods remain in the possession of ZRC SAZU.

4. Purchasing process and conclusion of purchase contract

You can make online purchases on our website as a registered user or as a guest. Registered users can keep track of their previous purchases and follow the status of the current order.

An order is submitted when you click the “Place Order” button and receive confirmation that the order has been successfully submitted (you will also receive a notification email).

The purchase contract is considered concluded once Založba ZRC confirms the buyer’s order via email.

These general terms and conditions are deemed contractual terms and conditions under Consumer Protection Act (Official Gazette RS, no. 98/04-UPB2 and following; ZVPot) and are a component part of each respective contract. The language of the order/contract is Slovenian or English (if the buyer submits the order in English). The concluded contract is stored on ZRC SAZU servers. Registered users can access the contract/order in their user profiles. You can request access to your contract/order by emailing us at: or by calling the telephone number: 01/4706-465.

5. Delivery period and handover

Our website, as a rule, ships ordered products within 48 hours of receiving the order. The delivery period starts at noon on the day of receiving the order or the first following business day.

The date of delivery is 3 business days for shipments in Slovenia or, rather, in accordance with the conditions and capacities of Pošta Slovenije.

Založba ZRC reserves the right to exceptionally withdraw (in part) from its contractual obligation, for example, when the ordered publication is out of stock (rarely, the website may not be updated in a timely way to show that the product is unavailable) or when the buyer exerts the risk of non-payment. In these and similar cases, Založba ZRC will immediately inform you of a possible withdrawal from the contract via email or telephone. For international shipments, the delivery periods of Pošta Slovenije apply.

6. Buyer safety and personal data protection

By clicking the “Place Order” button, you confirm to have been informed that, as the controller of your personal data, ZRC SAZU ensures the protection of the above-mentioned data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Personal Data Protection Act (Official Gazette RS, no. 94/07 – official consolidated text), and any other national legislation concerning personal data protection.

By clicking the “Place Order” button, you also give ZRC SAZU permission to process your personal data (name, surname, full (billing and delivery) address, telephone number, email address, VAT ID number (for legal persons) for the purposes of concluding the contract. The buyer should be aware of their obligation to submit to the Založba ZRC website their true and complete personal data. By accepting these terms and conditions, the buyer confirms the correctness of their personal data provided.

ZRC SAZU gives itself permission to send notifications on new products, sales campaigns, and events to everyone who has made a purchase. You can unsubscribe from emails immediately after confirming your order or on receiving each respective notification (for this purpose, MailChimp is used).

At any time, you can ask ZRC SAZU to stop using your personal data permanently (in case of direct marketing) or temporarily for the above-mentioned purposes within 30 days of receiving your request and allow it 5 more days to send you a notification email. You can communicate your request to ZRC SAZU at any time by calling us on 01/4706-465, sending us an email at or by writing to us at ZRC SAZU, Založba ZRC, Novi trg 2, 1000 Ljubljana.

At any time, you can also request access to your personal data (view), as well as to complete, rectify, erase, or restrict the processing, and you also have the right to data portability and the right to object. If you consider that the processing of your personal data is carried out in an unlawful manner, you may lodge a complaint with the Information and Data Protection Commissioner as the supervisory body ( You can make an oral complaint to be recorded in the minutes of Založba ZRC, via email, or in some other documented manner.

Personal data retention periods:

  1. The buyer’s data are retained for a period required by accounting standards, law governing VAT, and other tax regulations, respectively (usually 10 years);

  2. The data on customers that have not made any purchase and have only subscribed to receive our news, are retained until the customers revoke their subscription from such notifications.

ZRC SAZU is not responsible for the accuracy of personal data entered on submitting an order.

In the case of credit card and electronic payments, the personal data that the buyer submits to the online application will be processed by the Public Payments Administration of the Republic of Slovenia (UJP). For additional information regarding personal data collection and processing, and exercising the rights under ZVOP-1, customers should therefore turn to UJP.

ZRC SAZU ensures that the data collected on this basis will only be used for the purposes described above and that they will not be transferred to third persons other than indicated in this agreement without the customer’s written consent. ZRC SAZU uses appropriate technological and organizational means to protect the transfer and retention of personal data and payments.

The email address of the contact person for personal data protection at ZRC SAZU is:

Our website collects different data, depending on the buyer’s status when making a purchase (natural person or legal person).

Making an online purchase as a natural person (guest):

  • name,
  • surname,
  • address (street name, street number, postcode, city, country),
  • telephone number,
  • email address,
  • tax identification number, and
  • data on the current purchase.

Making an online purchase as a legal person (guest):

  • name of the contact person,
  • surname of the contact person,
  • company,
  • address (street name, street number, postcode, city, country),
  • telephone number,
  • email address,
  • VAT ID, and
  • data on the current purchase.

If you are a registered user (you have created an account), our website will further collect the following data:

  • password and
  • data on previous orders and purchases.

All other non-personal data collected by our website are described at:

7. Right of withdrawal from purchase

7.1. for consumers:

The buyer, considered a consumer under ZVPot, has the right to withdraw from the contract within 14 days of the delivery of goods without providing any reason. The withdrawal period expires 14 days after the consumer received the goods. The buyer can withdraw from the contract by informing Založba ZRC at:

If the buyer withdraws from the contract after receiving the goods, they must return the goods to Založba ZRC 14 days after informing us about the cancellation of the purchase. The goods must be returned undamaged and in unchanged quantity to our address at: ZRC SAZU, Založba ZRC, Novi trg 2, 1000 Ljubljana. The buyer is responsible for the return postage charges but incurs no other costs resulting from the withdrawal.

Založba ZRC will refund all payments collected from the buyer as soon as possible and no later than 30 days after receiving the buyer’s notification about the withdrawal from the contract, by transferring the full amount directly to their bank account.

7.2 for legal persons:

Buyers with the status of legal persons can withdraw from the contract in accordance with the provisions of the law on contractual obligations.

8. Liability

Založba ZRC makes every effort to ensure the accuracy and correctness of data published on its website. Once the package containing the ordered items is handed over to Pošta Slovenije, Založba ZRC is no longer responsible for any physical damage, destruction, or loss of the package, nor is it responsible for any missing content in the package or if the package presents the signs of being opened or damaged. In such cases, the user (buyer) should lodge a complaint with Pošta Slovenije. You can do so by bringing the package to the nearest post office in the same condition as you received it, without adding or removing anything, and by filling a complaint form.

9. Complaints, disputes, and applicable law

Založba ZRC complies with existing regulations in consumer protection, personal data protection, and commerce marketing. Should any issue arise, the user (buyer) can contact Založba ZRC at the telephone number 01/4706-465, and they can also lodge a complaint via email at: Založba ZRC makes every effort to settle any disputes amicably and expeditiously. Issues or complaints are treated confidentially. Založba ZRC is aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim on the one hand and the time and costs arising from the dispute on the other, which is also the main obstacle that prevents the consumer from bringing the dispute to court. Therefore, Založba ZRC uses its best endeavors to settle any disputes amicably. If a mutually agreed solution is not possible, all disputes will be settled by a competent court in Ljubljana under national law.

Založba ZRC does not recognize any body providing extrajudicial consumer dispute resolution procedures as competent for resolving disputes that consumers may initiate in accordance with Out-of-Court Settlement of Consumer Disputes Act (ZIRPS). This signifies that any disputes are solved before a competent court. In accordance with Paragraph 4 of Article 32 of ZIRPS, Založba ZRC, as a business engaged in online sales, provides an electronic link to the Online Dispute Resolution Platform. The link is accessible here.

10. Changes in general terms and conditions

Založba ZRC reserves the right to change general terms and conditions of sale at any time and without special notice. The changes will take effect and become applicable on the day of their publication on the website of Založba ZRC, except for orders confirmed before the changes take effect (these will be implemented pursuant to previous general terms and conditions of sale).

We wish you pleasant shopping.